RETURNS PROCESS

RETURN PROCESS

RETURNS & EXCHANGES

Would you like to return an item? You can return your order within 14 days of receipt.

Return shipping costs are covered by the customer. Returns or exchanges are only accepted if the returned items are in perfect, undamaged condition.

If you exchange an item, the shipping costs for sending the replacement item will be covered.

HOW TO RETURN AN ITEM

  1. Register your return

    Open the returns portal and register your return there.

    You will need:

    • Your order number

    • The email address used when placing the order

    You can then select which items you would like to return and whether you prefer a refund or an exchange for a different size or color.

  2. Receive confirmation via email

    Once registered, you will receive further instructions and shipping details by email.

  3. Send back your order

    Pack the items securely, using the original product packaging whenever possible.

    Send your return to:

    Nick Jers

    Gartenstraße 7

    50389 Kiel

    Germany

PLEASE NOTE

Enclose the return slip inside your parcel. Without it, your return may not be clearly matched to your order.

Additionally, either your name or your order number should be clearly legible on or inside the parcel.

We recommend using a tracked and insured shipping method. We cannot accept liability for items lost in transit.

REFUNDS

Once your return has arrived, the items will be inspected.

Following successful inspection, your refund will be processed within approximately 7 to 12 business days via the original payment method.

RECOMMENDED SHIPPING OPTIONS FOR RETURNS

Einschreiben Einwurf (Registered Mail) – Deutsche Post

A cost-effective option for smaller parcels with tracking included.

DHL Päckchen S/M

An economical shipping option with tracking. Additional insurance can be added depending on the selected option.

DHL Paket

Includes tracking and transit insurance up to a set value, making it ideal for higher-value returns.

Hermes Paket

Includes tracking and—depending on the chosen service—transit insurance.

UPS Standard

A higher-priced alternative that includes tracking and insurance, especially suitable for higher-value shipments.

For small jewelry items, an inexpensive tracked shipping option is typically the best choice.

If you have any further questions, please contact customer support.